terms and conditions

1. Introduction

These Terms and Conditions apply to the use of the Enchant website and to bookings and visits made with Enchant. By using this website or visiting the venue you agree to be bound by these Terms.

2. About Us

Enchant is a hospitality venue located at Contract House, Stone, Staffordshire, United Kingdom. We operate an immersive cocktail bar offering drinks food themed experiences and private hire.

3. Bookings and Payments

All bookings are subject to availability.
Some experiences may require a deposit or full payment at the time of booking. Payments are processed securely through our booking partners. Booking confirmations are sent via email.

4. Cancellations and Amendments

Cancellation and amendment policies vary depending on the experience booked. Please refer to the specific booking terms provided at the time of booking. Failure to attend without notice may result in the loss of any deposit or payment made.

5. Arrival and Late Entry

Guests are encouraged to arrive on time for their booking. Late arrivals may result in reduced experience time or refusal of entry depending on availability.

6. Age Restrictions

Enchant operates a Challenge 25 policy. Valid photo identification may be required. Guests under the age of 18 must be accompanied by an adult where applicable.

7. Health and Safety

Guests must follow all health and safety guidance provided by Enchant staff. We reserve the right to refuse service or entry to anyone behaving in a manner that may put others at risk.

8. Allergens and Dietary Requirements

We provide allergen information on request. Guests with dietary requirements or allergies should inform staff before ordering. While we take care, we cannot guarantee an allergen-free environment.

9. Behaviour and Conduct

We expect all guests to behave respectfully. We reserve the right to refuse service or ask guests to leave if behaviour is disruptive unsafe or inappropriate.

10. Damage to Property

Guests may be held responsible for any damage caused to Enchant property due to negligence or misconduct.

11. Intellectual Property

All content on this website including text images and branding is the property of Enchant and may not be reproduced without permission.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective once published on the website.

13. Governing Law

These Terms are governed by the laws of England and Wales.